Service Engineer

We are a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Service Engineer.

Service Engineer’s are responsible for providing comprehensive sales support and technical expertise related to Crane products and services. Working closely with Account Managers and customers, you will ensure that both receive the necessary technical guidance and support to effectively meet their needs. The Service Engineer will involve troubleshooting, offering technical advice, and assisting in the development of solutions that align with customer requirements. A key part of this role is collaborating with the sales team to drive customer satisfaction and contribute to the growth of Crane product sales and services.

Our mission is to help customers succeed. To achieve our mission, we’ve instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization’s success and are recognized for creating “WOW!” customer experiences.

What You Get To Do

Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).

Develop and maintain product and application knowledge necessary to service internal and external customers within assigned market.

Provide support to Crane customers and team members using technical expertise.

Manage all assigned internal and external service projects regarding scope, schedule, and budget.

Review inspection reports findings and utilize technical knowledge to identify causes of failure.

Identify alternate repair options if necessary and propose process or material improvements to eliminate future failures.

Collaborate with third-party contractors when needed to ensure project success.

Develop a detailed project plan and track progress throughout.

Request quotations from vendors, both represented and not.

Provide accurate, high-quality quotations, and verify contractual obligations.

Monitor market conditions, product innovations and competitors' products, prices and sales.

Demonstrate strategy in margin growth through obtaining discounts and inventory decision-making.

May perform other duties as assigned.

What We Need From You

Associates degree in Engineering or related field preferred

Must be mechanically adept

Ability to interact professionally via all means of communication and with all audiences

Ability to multi-task in a fast-paced environment

Strong customer service, time management and forward thinking skills

Strong written and verbal communication skills

We Are Winning When

Our expectations are that team members demonstrate our Core Values.

Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.

Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team’s and others’ success.

Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.

Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.

Passion & Energy – Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.

Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… “25% more fun”.

Benefits and Team Member Perks

Positivity, cohesiveness and celebrating a job well done!

Competitive compensation and benefits structure within a values-driven culture

Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement (if applicable)

Comprehensive health insurance coverage

401k with generous company match

Intuitive health and wellness program that rewards participation

Community involvement and volunteering opportunities

Career advancement through our Career Tracker program

Continuous learning through our talent learning management system – Crane University

Full time 

Work location: 707 Ford St Kimberly, WI 54136 

Apply today and join the team at: https://www.craneengineering.net/careers

Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.