AI Solutions Analyst

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team. 

Position Purpose

The AI Solutions Analyst is a key role within the Technology & Innovation team responsible for identifying, evaluating, and shaping opportunities for automation, AI enhancement, and digital workflow improvements across the organization. This position partners directly with business units to understand real-world processes, uncover manual work or inefficiencies, and design practical, scalable solutions that improve accuracy, reduce rework, and increase overall operational capacity.

Working under the Director of Technology & Innovation, this role supports Bassett Mechanical’s digital transformation goals by helping teams adopt modern capabilities in a practical, business-first way. The Analyst acts as an internal consultant, bridging the gap between daily work and innovative solutions that simplify it.

Key Responsibilities:

•          Conduct interviews, workflow observations, and job-shadowing sessions with teams to identify opportunities to streamline processes using automation, AI, and improved                        workflow design.
•          Develop and maintain a structured opportunity backlog capturing value, impact, problem statements, and recommended approaches.
•          Analyze existing manual processes and redesign them for efficiency, clarity, and reduced rework.
•          Create proof-of-concept models, mockups, or prototypes that illustrate how an improved workflow or automated step would function.
•          Work with IT, Business Systems, and departmental leaders to evaluate feasibility, data requirements, and process impacts.
•          Support larger initiatives by documenting requirements, mapping workflows, preparing test plans, and assisting with implementation coordination.
•          Assist with user readiness activities including training, communication, and simple instructional materials.
•          Track performance and process outcomes to ensure solutions deliver measurable value.
•          Stay aware of emerging AI, automation, and digital workflow trends, and recommend improvements aligned with business needs.
•          Other duties as assigned.

Technical Requirements

•          Ability to assess and document current-state workflows, identifying gaps, inefficiencies, and repetitive tasks.
•          Understanding of general automation concepts such as triggers, decision logic, routing, and data movement.
•          Familiarity with AI capabilities such as summarization, pattern detection, and decision support — without dependency on any specific platform.
•          Capability to conceptualize future-state workflows and communicate them in diagrams or written form.
•          Strong analytical skills and the ability to break complex processes into manageable components.

Summary of Skills, Knowledge, and Abilities

•          Bachelor’s degree in business, Information Technology, Data/Process Analytics, or related field; or equivalent operational experience.
•          3+ years of experience in process improvement, business analysis, continuous improvement, workflow design, or related disciplines.
•          Strong communication, facilitation, and interviewing skills, with the ability to engage employees across all levels and departments.
•          Demonstrated ability to design or reengineer processes for clarity, efficiency, and consistency.
•          Ability to learn and adapt to new tools, especially modern AI and automation capabilities.
•          Strong documentation and organizational skills with attention to detail.
•          Experience with change management, user support, or training is a plus but not required.

Direct Reports

•          None