Case Managers/Social Workers provide professional social work services to individuals and families, helping them overcome personal, family, health, and economic problems.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Assess reports to determine validity of the report and legal basis for involvement, observing and interviewing family members, and collateral contacts.
• Determines, through interviews, assessments, home visits, investigations, etc., the range of services needed by individuals, families, explaining the services and discussing the client's rights and responsibilities.
• Recommends services from other resources, arranging for appointments and establishing connections with those providers to meet the clients' needs.
• Maintains case histories, and completes appropriate paperwork, and data tracking according to department policy while maintaining client confidentiality by following HIPAA and Agency Confidentiality policies.
• Provides court related services including preparing and writing court reports, court conditions, testimony, and other related paperwork.
• Assisting clients in developing inner strengths and maximizing informal supports and resources.
• Foster client's growth by interpreting attitudes and patterns of behavior; explaining and identifying new options and being strength based in the exchange.
• Monitors case plans and provides feedback to clients and other interested parties on follow-up actions required.
• Attend necessary trainings in association with this position.
• Provides on-call services as assigned.

Case Manager:

• The Case Manager classification requires a Bachelor’s Degree in Social Work or a human services related field.
• Must possess and maintain a valid driver's license.
• Documentation of car insurance.

• The Social Worker Classification requires a Bachelor’s Degree or Master’s degree in Social Work or a human services related field and an active Wisconsin social work certification.
• Must possess and maintain a valid driver's license.
• Documentation of car insurance.

• Knowledge of and ability to apply social work principles and methods, including having a basic knowledge of human development, neurodevelopmental science, developmental psychopathology, treatment planning, AODA concerns and treatment, and how to work with vulnerable populations.
• Maintain objectivity and positive outlook while dealing with negative situations using tact and diplomacy while maintaining professionalism. 
• Maintain accurate and complete records keeping up with grant reporting needs and agency documentation policies and maintaining confidentiality.
• Work independently making sound timely decisions and having the skill to determine when supervision is necessary.
• Manage time effectively keeping organized and prioritizing tasks in a manner that keeps up with all of the paperwork needs.  This includes being punctual, reliable and dependable keeping with the Agencies work hours. 
• Manage conflict through the use of motivational interviewing techniques, conflict resolution techniques and to promote open and transparent communication.
• Knowledge of and ability to use computer software and equipment. 
• Comply with all safety regulations including installing car seats.
• Communicate in English and understand and follow written and oral instructions.  This includes having excellent writing skills.
• Ability to lift, carry, push, pull, or otherwise move objects up to 20 pounds, understanding and utilizing proper body mechanics.   
• May be required to work extra work hours as required and to perform other duties not normally assigned as required by supervisor/manager.  
• Responds to Agencies/Divisions Emergency/Disaster Plan