Customer Service Phone Agent

Position Title: 

Customer Service Phone Agent (Call Center) 

Location: 

Appleton, WI 

Employment Type: 

Full time 

Job Duties: 

• Provide professional customer service by phone and in person 

• Handle inquiries, resolve issues, and maintain customer satisfaction 

• Perform administrative tasks and basic data entry 

• Work independently and take initiative when needed 

• Support team operations and help create a positive environment 

Qualifications & Requirements: 

• Typing Test: 30–35 WPM  

• Strong computer and interpersonal skills 

• Call center experience preferred 

• Able to sit and focus for full 8-hour shifts 

• Reliable attendance is critical 

• Positive attitude and desire to learn 

• Professional and pleasant telephone voice 

• Some admin/leadership experience is a plus 

• Must be a self-starter – able to work with limited supervision 

Why Work With Us: 

• Weekly Pay 

• Supportive, team-first culture 

• Long-term opportunity with room for growth 

• Flexible scheduling within required parameters 

• Raises and performance reviews every 6 months 

Training: 

• Approx. 3 weeks (self-paced) 

• Includes E-learning and hands-on mentorship 

Compensation: 

• $15/hour (Monday–Friday) 

• $16/hour (Saturday & Sunday) 

• Performance Reviews every 6 months (Pay raise opportunities) 

• Incentive Pay available based on attendance and performance 

Schedule Options: 

Standard Shifts (1st Shift): 

• Available Days: Monday, Thursday, Friday, Saturday, Sunday 

• Shift Times: 

• 6:00 AM – 1:00 or 2:00 PM 

• 7:00 AM – 2:00 or 3:00 PM 

• Weekend Availability: 

• Must work every weekend or every other weekend 

Split Shift Option (Optional): 

• Weekdays: 

• Morning: 6:00–10:00 AM or 7:00–11:00 AM 

• Evening: 3:00–7:00 PM or 4:00–8:00 PM 

• Weekends: 

• Straight Shift: 7:00 AM – 3:00 PM 

• Note: Split shift days are flexible and can be discussed during the interview 

Apply now at: atwork.com/appleton