Outagamie County Core Values
Invested in Serving
Better Together
Create Progress
Support Through Compassion
Position Purpose
Case Managers provide professional social work services to individuals and families, helping them overcome personal, family, health, and economic problems.
**This position is for a Case Manager or Social Worker which is based on experience and education requirements list under Education/Certifications/Experience Requirements.
What We’re Looking For
Experience in Case Management/Social Work
Strong communication, problem-solving, and interpersonal skills
Ability to work independently while collaborating with a team
Knowledge and experience with the Youth Justice System
Why Join Us?
Be part of a mission-driven team dedicated to helping youth and families thrive
Competitive pay and comprehensive benefits with being a part of the Wisconsin Retirement System Pension.
A supportive workplace that values your contributions and commitment to service
If you're ready to make a real difference in the lives of others and want to contribute to a safer, healthier community, we encourage you to apply today!
HOURS: Monday through Friday, 8:00- 4:30; with flexibility to meet youth and families' needs outside these hours. Position will also have on-call rotation duties. There is comp time eligibility for this role
REMOTE WORK: Work from Home (WFH) up to one day per week, may be considered once applicant has been in their role for no less than 6 months. WFH will be approved based on division workload and coverage needs.
Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Assess reports to determine validity of the report and legal basis for involvement, observing and interviewing family members, and collateral contacts.
- Determines, through interviews, assessments, home visits, investigations, etc., the range of services needed by individuals, families, explaining the services and discussing the client's rights and responsibilities.
- Recommends services from other resources, arranging for appointments and establishing connections with those providers to meet the clients' needs.
- Provides counseling and protective support services for clients who are in at risk situations.
- Maintains case histories, and completes appropriate paperwork according to department policy while maintaining client confidentiality by following HIPPA and Agency Confidentiality policies.
- Provides court related services including preparing and writing court reports, court conditions, testimony, and other related paperwork.
- Assisting clients in developing inner strengths and maximizing informal supports and resources.
- Foster client's growth by interpreting attitudes and patterns of behavior; explaining and identifying new options and being strength based in the exchange.
- Monitors case plans and provides feedback to clients and other interested parties on follow-up actions required.
- Provides on-call services as assigned.
Education/Certifications/Experience Requirements
- Case Manager
- The Case Manager classification requires a Bachelor’s Degree in Social Work or a human services related field.
- Must possess and maintain a valid driver's license.
- Documentation of car insurance.
- Social Worker
- The Social Worker Classification requires a Bachelor’s Degree or Master’s degree in Social Work or a human services related field and an active Wisconsin social work certification.
- Must possess and maintain a valid driver's license.
- Documentation of car insurance.
- Ability to install car seats.
Required or Preferred Skills
- Knowledge of and ability to apply social work principles and methods, including having a basic knowledge of human development, neurodevelopmental science, developmental psychopathology, treatment planning, and how to work with vulnerable populations.
- Maintain objectivity and positive outlook while dealing with negative situations using tact and diplomacy while maintaining professionalism.
- Maintain accurate and complete records keeping up with agency documentation policies and maintaining confidentiality.
- Work independently making sound timely decisions and having the skill to determine when supervision is necessary.
- Manage time effectively keeping organized and prioritizing tasks in a manner that keeps up with all of the paperwork demands. This includes being punctual, reliable and dependable keeping with the Agencies work hours.
- Manage conflict through the use of motivational interviewing techniques, conflict resolution techniques and to promote open and transparent communication.
- Knowledge of and ability to use computer software and equipment including Outlook, The Clinical Manager, e-Wisacwis, copy machine, fax and dictation.
- Communicate in English and understand and follow written and oral instructions. This includes having excellent writing skills.
- Ability to lift, carry, push, pull, or otherwise move objects up to 20 pounds, understanding and utilizing proper body mechanics.
- May be required to work extra work hours as required and to perform other duties not normally assigned as required by supervisor/manager.
- Responds to Agencies/Divisions Emergency/Disaster Plan.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
