Position Purpose
Enhance the quality of business systems, products and services. Utilize data for business insights. Partner with key business stakeholders to design, develop, implement, test, and support technology solutions that reduce waste and add value. Balance efforts against what is technologically feasible and financially reasonable.
Position Responsibilities
- Manage IT initiatives of varying complexity to ensure business needs are met and completed within agreed upon schedule and budget.
- Act as the liaison between business users, technical personnel, and vendors to achieve common goals.
- Design, develop and maintain apps, BI reports and automation within the Microsoft Power Platform.
- Collaborate to understand business problems or opportunities. Analyze and present options in conjunction with the Bassett Transformation Office (BTO) initiative to accelerate digital transformation.
- Design/deliver/coordinate training as needed.
- Prepare and update documentation to include process flow, standard operating procedures (SOP’s), etc.
- Identify, troubleshoot, and resolve reported system issues, including application, data, interface, and functional issues. Articulate technical issues and business impact; assess the need for escalation and to ensure timely resolution of complex or business critical problems while adhering to the business change management policy
- Maintain professional and technical knowledge by attending educational workshops; review professional publications, establish personal networks, benchmark with similar organizations, participate in applicable organizations/groups.
- Actively participates in business process improvement activities and events (Lean, Six Sigma, Kaizen, etc.).
- Perform other duties as assigned and/or required.
